This Privacy Policy explains how Universal Flights, collects, uses, and protects your personal information when you visit our website, universalflights.co.uk, and use our services. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Information We Collect

We may collect the following categories of personal information when you use our services:

  • Personal Details: Name, email address, phone number, postal address, and date of birth.
  • Booking Information: Travel preferences, flight details, and payment information.
  • Technical Data: IP address, browser type, device information, and cookies data.
  • Communications: Messages or inquiries sent through our website or customer service channels.

How We Use Your Information

We use your personal information for the following purposes:

  • Booking and Travel Services: To process bookings, issue tickets, and provide travel-related services.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing and Promotions: To send promotional emails and offers, where you have opted-in to receive such communications.
  • Improving Our Services: To analyze website performance, troubleshoot issues, and enhance the user experience.
  • Legal Obligations: To comply with regulatory and legal requirements.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our agreement with you when you book travel services.
  • Legitimate Interests: To improve our services and send you relevant updates.
  • Consent: For marketing communications (you can withdraw consent at any time).
  • Legal Compliance: To meet obligations under applicable laws.

Sharing Your Information

We may share your data with:

  • Airlines and Travel Partners: To process bookings and issue tickets.
  • Payment Providers: For payment processing.
  • Third-Party Service Providers: For website hosting, analytics, or marketing services.
  • Regulatory Authorities: To comply with legal obligations.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website usage, and serve targeted advertisements. For more details, see our Cookies Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data where applicable.
  • Objection: Object to the processing of your personal data for certain purposes.
  • Data Portability: Request transfer of your personal data to another service provider.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at support@universalflights.co.uk.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

International Data Transfers

If your data is transferred outside the UK or EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Universal Flights

Operated by Universal Travel Synergy LTD

Email: support@universalflights.co.uk

Phone: +44 020 8609 8009

Website: www.universalflights.co.uk