Financial Protection for Universal Flights Customers
Universalflights.co.uk, part of Universal Travel Synergy LTD, we prioritize the financial security and peace of mind of our customers. We are proud members of the following organizations, ensuring your travel bookings are protected:
- Travel Trust Association (TTA) Number: Q-5428
We are members of the Travel Trust Association (TTA), membership number Q-5428. The TTA is an independent travel body that provides a financial protection scheme for customers. This means that every penny you pay to us is protected by the TTA’s secure trust account system. In the unlikely event of our insolvency, your funds will remain safe, and you will either receive a refund or alternative arrangements for your travel.
- Air Travel Organiser's Licence (ATOL) Number: T-7638
Our ATOL number is T-7638, issued by the UK Civil Aviation Authority (CAA). This ensures that flight-inclusive packages booked through us are protected under the ATOL scheme. If we or the airline cannot provide the services you have paid for, the ATOL scheme will arrange a refund or repatriation if you are already abroad.
You can verify our membership with ATOL on the CAA website.
What This Means for You
- Peace of Mind: Your travel funds are protected whether you book a flight-only deal, a flight-inclusive package, or other travel arrangements.
- Security in Insolvency: In the rare case of financial failure, the TTA and ATOL schemes ensure your money is safe and arrangements are made to secure your travel plans.
- Documentation: Upon booking a flight-inclusive package, you will receive an ATOL Certificate detailing the protections and rights afforded to you under the ATOL scheme.
For more information about your financial protection, please contact us at:
Email: support@universalflights.co.uk
Phone: +44 020 8609 8009